IT Infra
Infrastructure built for mission-critical operations that can't stop.
We ensure the availability, security and high performance of your IT infrastructure with 24×7 monitoring and technical support, specialized cloud, backup, firewall and corporate antivirus services, information security and managed services.
The challenges of modern infrastructure
Today, virtually every company depends on technology to operate. A failure in servers, networks, systems or internet can interrupt sales, undermine productivity and cause significant losses.
IT environments are increasingly complex, spread across on-premises infrastructure, cloud and critical applications. Proc was created to face this scenario with complete management focused on prevention, availability and operational continuity.
Key challenges we help solve
- Unexpected outages of critical systems.
- Server and infrastructure failures.
- Network slowness and unavailability.
- Environments without preventive monitoring.
- Lack of backup policies.
- Information-security risks.
- Hard-to-manage hybrid environments.
- Low visibility into the health of IT assets.
Why invest in Infrastructure Management?
Technology is no longer just a support resource — it has become an essential part of the business. Ensuring servers, applications, networks and equipment are available, secure and running is fundamental to operational continuity.
Proc acts preventively, identifying risks before they affect the business and using continuous monitoring to keep the entire infrastructure under control.
How Proc solves this challenge
Our team manages the company's entire technology infrastructure, from on-premises to the cloud, continuously monitoring servers, networks, applications and critical services.
We use monitoring, automation and analytics tools to identify anomalies, prevent downtime and ensure security and performance — all integrated into the Proc AI Platform, with a unified view of infrastructure health.
- 01Servers • Networks • Firewalls • Cloud • Applications
- 02Continuous Monitoring
- 03Intelligent Analysis
- 04Preventive Detection
- 05Automatic Alerts
- 06Specialist Team
- 07Correction and Optimization
- 08Operation Availability
Our solutions
Proc Cloud
Own data-center infrastructure, with dedicated managed environments — and Oracle Cloud for larger corporate projects, scaling resources on demand.
- Server hosting and dedicated environments
- Private and hybrid cloud
- Oracle Cloud
- Virtualization
- High availability
- 24×7 monitoring
- Scalable environments
Cloud Backup
Protection of critical information with automatic copies in a secure environment — validating routines and ensuring fast recovery when needed.
- Automatic backup and secure storage
- Encryption
- Fast recovery
- Ransomware protection
- Versioning and configurable retention
- Routine monitoring and execution reports
Smart Store-Opening Checklist
A Proc-exclusive solution: before opening, the platform automatically checks that every essential system and device is working — cutting the risk of interruptions during business hours.
- Database
- POS loading
- Scale loading
- Invoice (NF-e) transmitters
- Store–headquarters communication
- Store credit
- Internet links
- Scheduled routines and critical services
Complete Infrastructure Management
Our team continuously oversees every component of the IT environment.
- Server administration
- Network, switch, router and corporate Wi-Fi management
- Active Directory and virtualization
- Storage
- Windows Server and Linux
- Databases
- Monitoring, asset management and inventory
Information Security
Complete protection for corporate environments.
- Corporate firewall
- Antivirus management
- Security policies and access control
- VPN and network segmentation
- Threat monitoring
- Server hardening
- Protection against malware and ransomware
24×7 Monitoring
We continuously watch infrastructure behavior to spot risks before they affect the business.
- Servers and applications
- Internet links
- CPU, memory and disk space
- Services and processes
- Network equipment
- Databases
- System availability
Applications
Our structure serves companies of all sizes and segments.
Retail Chains
Distributed environments with dozens or hundreds of stores.
Industries
Production operations that depend on high availability.
Hospitals
Critical infrastructure for clinical and administrative systems.
Educational Institutions
Management of academic and administrative environments.
Service Companies
Infrastructure for corporate applications and hybrid environments.
Benefits for your company
- Operational continuity.
- Reduced downtime.
- Greater information security.
- Preventive monitoring.
- Dedicated specialists.
- High availability and scalability.
- Protection against data loss.
- Centralized management and greater predictability.
Management indicators
Real-time tracking of infrastructure health.
- Server availability.
- Infrastructure health.
- Resource consumption.
- Backup status.
- Incidents by period.
- Service SLA.
- Cloud usage.
- Capacity trends.
Integration with your environment
On-premises, cloud or hybrid environments, according to each organization's strategy.
- Physical and virtual servers
- Windows Server and Linux
- Oracle Cloud and cloud environments
- Firewalls and VPNs
- Storage and databases
- Active Directory
- Monitoring tools
- REST APIs
Why choose Proc?
Since 2014, we've followed our clients' technological evolution, managing critical environments and keeping their operations available, secure and ready to grow.
Our edge lies in combining technical knowledge, preventive monitoring, our own cloud infrastructure and a highly specialized team that acts as a consultant on every project.
More than solving problems when they happen, we work to prevent them — protecting business continuity.
FAQ
Questions about IT Infrastructure
Does Proc serve companies that already have their own infrastructure?
Yes. We handle both full cloud migrations and hybrid models, integrating the client's own infrastructure with Proc managed services.
How does the NOC (Network Operations Center) work?
Our NOC monitors infrastructure, network and applications 24x7, identifying and responding to incidents before they affect the client's operation.
What availability SLAs do you offer?
SLAs are defined according to the criticality of the client's operation, with contracts providing continuous availability for mission-critical environments.
Other business units
Explore other Proc AI Platform solutions
Ready for more reliable IT infrastructure?
Talk to a Proc IT Infrastructure specialist.
Request a Demo